Phone Companies

I hate phone companies. They are evil. Truly malicious. AT&T has had me in a death grip ever since I “upgraded” from MetroPCS. Looking back now, I miss MetroPieCeofShit. I hate being tied down in a plan and paying $105 a month for shitty service and crappy connection.

I wish I never got a smartphone the first time around. Now I can’t ever go back to a non-smartphone. Especially now that I’ve sold my soul to both AT&T and Apple (I renewed my 2 year contract to get the iPhone).

Before renewing my contract with AT&T, I did a lot of research. But as an individual with no family members I can expand the contract with, I get screwed by pretty much every company.

You get what you pay for. I learned that from the $50/month no contract deal with MetroPCS. Shittiest customer service I’ve EVER had to deal with. When I broke my Windows phone (what the hell was I thinking, buying a first generation Windows phone? I guess I wasn’t), I went in to get the phone fixed. By the way, MetroPCS had only TWO proper stores where I could ask for a new phone – one was in Harlem, and the other was in downtown Brooklyn. There has to be more official stores now.

Anyway, back then there were only two goddamn official stores. So I had to trek to Brooklyn to file my insurance thingy. First time I went, the dude gave me so much shit because my phone was strangely acting FINE in the store (although it had been majorly fucking up for the past 2 weeks). It was like he was accusing me of lying. I was sweating, trying to prove myself. Why the fuck would I lie about it? The phone doesn’t work and it’s a pain in my ass. After a while, I finally proved to him that it wasn’t working. He reluctantly helped me with the insurance process, and told me to come back in a week.

For the next week, the phone was driving me insane. I couldn’t properly call or text anyone. I waited it out, and went into the store (I even cut class to do so) after a week. After drawing a number and waiting for like half an hour, they told me that they received the new phone, but sent it back by mistake. They told me to come back in another week.

Two weeks with a broken phone that barely worked. It was hell. It was almost as bad as not having a phone at all. Actually, that actually would’ve been better – in that case I wouldn’t have gotten so damn frustrated. Anyway, I went back the next week and got the new phone.

On the ride home, I tried calling my friend. It didn’t work. Nothing worked. It was working in the store?!? I was so enraged I almost threw the piece of shit phone out the window. My friend, who was giving me a ride, drove me straight to AT&T from there, and helped me open an account under his family plan.

Two years passed after that, and it was time for me to get my own individual account. But with which company? AT&T gave me a lot of shit over the years as well, but I’m not going to go into that. My point is, they’re all just a bunch of liars. Not a single phone company is trustworthy.

Have you ever watched a Verizon ad and an AT&T ad right after the other? They both compare their coverage with the other, and the maps directly contrast one another. Red for Verizon, blue for AT&T. Do they not realize that both of them doing that completely cancels out what they say? Sure, I may be a smarter consumer than most of the population in the US, but honestly. Shouldn’t they be penalized for false advertising? One of them is obviously lying. Or they’re just both lying. Neither of them has that good of a coverage.

What pisses me off the most is AT&T makes me out to be a bitch. People say they called me and I didn’t pick up. I check my phone, no missed calls. I had full bars in the library all day? How is that possible? They say that it was ringing before going to voicemail. What the hell, AT&T? How are you failing this hard at this? I pay $105 a month. You are fucking up my social life.

I went to T-Mobile. No iPhone. The price tag says $99, but you have to pay off $499 over a few months. Cheapest plan out of AT&T and Sprint! NOOO. Come on, T-Mobile. The $50 4G dealio they keep advertising all over the place? It’s got its defects.

Sprint… I liked that one ad where it called both T-Mobile and AT&T out with an honest tone. Nice surprise. I’m not saying Sprint is less evil than the other two. I just liked the ad. At AT&T, I was eligible for an upgrade, and I really wanted the iPhone. I’ve avoided it for as long as I could, but when my brand new Android started fucking up after 3 weeks, I really wanted the fucking iPhone.

So, I sold my soul. Oh by the way – I had to make a security deposit of $500. They didn’t tell me this till the last minute (after I made the decision to re-sign with AT&T). I get it back in a year. Every time I pay the phone bill, a little part of me dies 😦