Your Call is Very Important to Us

I hate 1-800 numbers. I hate calling customer service. I hate being on hold. I hate listening to the stupid elevator music and the automated message that says “Please stay on the line, your call is very important to us.” If my call was indeed that important to you, you wouldn’t have me waiting on the line for fucking 30 minutes, robot bitch.

A few weeks ago, I was trying to lock down an apartment. The bank was (obviously) closed, and I needed to get a grand out of my account to put down for deposit. I went to the ATM, and tried to withdraw $1000. I had plenty of money in my account; I just needed to access it. It didn’t let me. I withdrew 500. When I tried to withdraw another 500, I was barred from my own damn account. Fuck you very much, Bank of America.

Then the dreaded process of calling customer service began. First time around, I waited patiently. I stayed on hold for around 10 minutes, and got through to somebody. I explained my situation, and she asked me the usual crap, name and birthday and blahblahblah. She then asked what she could do for me. For the second time, I explained my situation. She then said that she doesn’t handle these types of calls; she’ll need to transfer me to another department. Why couldn’t she have transferred me earlier? I bit my tongue, and said okay. When she tried to transfer me, the line went dead. Confused, I looked at my phone. The phone call had ended. Are you fucking serious?

I called again. Another 10 minutes of piano music and stupid robot bitch. When I got through, I hastily went through the name birthday process and asked to be transferred. The dude transferred me, and I successfully got through to someone else (who, of course, asked for my information all over again). I explained my situation, and the woman said she’ll see what she can do about it. A long pause. More questions. Another long pause. I was pacing outside the bank, chain-smoking. The pause had gone on for a little too long. Hello? HELLO? WHAT THE FUCK? I checked my phone. The call had ended. By this point, I was screaming into my hands, about to tear my hair out.

The third time, the call was dropped again. Over 30 minutes had passed. I was done. Passerbys were looking at me like I was crazy. I had no idea why the call kept dropping, and that probably wasn’t Bank of America’s fault (I blame AT&T), but I had had enough. I couldn’t believe I was going through so much stress in order to get my own money out of my own account. I gave the landlord the 500, and gave him the other 500 the next morning.

Another time that comes to mind was when I was trying to book a plane ticket to Australia. I couldn’t purchase the tickets online for some reason (United Airways), and I reluctantly called in to see what was wrong. I hated the irony of the robot bitch telling me to go visit their website – I was on the damn website, miss robot bitch, it doesn’t work. Now put me through.

When I got through, this lady took forever looking for the flight I was looking at on the screen. I told her – round trip from JFK to Melbourne, date and time of the flights. She still couldn’t find it. After a few minutes, she realized I was talking about Melbourne in Australia, not in Florida. She then said she needed to transfer me, because she only handles domestic flights. TYPICAL.

The international flight lady couldn’t find the flights either. What the hell was I looking at on my screen, then? Mysterious flights that can only be seen by certain people? She then went on to explain that the website may be delayed, because it shows that the flights I’m looking at are completely booked. I was puffing steam out my nostrils. That is it, United Airways, I’m going to Delta. You not only just lost $2400, but lost a customer FOREVER.

As you can probably tell, I have a lot of pent up anger about this subject. These are only two accounts out of I don’t know how many. Nobody wants to take responsibility anymore. Oh I can’t help you, I don’t handle those calls. Oh I must transfer you, you’ve called the wrong department. In China, if you have a problem, you call and yell at them until they get the job done. Or you just go and yell at them. They’re not too nice about it, but that’s okay, because you’re not being nice about it either and they get the job done. None of this fake niceness, fake apologies, fake phrases like “your call is very important to us.” Enough already. Not another word out of you, robot bitch. Enough.


About Han J.

Located in NYC.

One response to “Your Call is Very Important to Us

  1. Take your time. Hurry up. The choice is yours.

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